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Return Policy


The company does not provide the right to replace the product, but a refund.

In case the consumer wants to change the respective product, he is obliged to return it to the company and place a new order. If the reason for the return is a mistake of the company, the return cost is borne by the latter.

Checking the integrity of your package upon delivery of the order, makes it easier for you to immediately detect and inform us of the presence or absence of any obvious defects.

In case you want to return the products you bought to us, the address to which the products to be returned should be:

NOVALIS VITA E.E. - Ermou 41, 54624 Thessaloniki Tel .: +30 2310 222 310